Last updated: 15th January 2026
These Terms of Service ("Terms") govern your use of the metronovae website and restaurant customer loyalty analytics services provided by metronovae S.A., a Portuguese company with registration number 718293528, located at Praça do Comércio 212, 1086-092 Lisbon, Portugal ("metronovae," "we," "us," or "our").
By accessing our website at metronovae.pro or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not use our website or services.
metronovae provides restaurant customer loyalty analytics dashboards and related data analysis services designed to help restaurant operators understand customer behaviour, improve loyalty programmes, and optimise business performance. Our services include:
When using our services, you agree to:
As a user of our analytics services, you are responsible for:
The metronovae platform, including all software, algorithms, dashboards, reports, and related intellectual property, is owned by metronovae and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use our services during the term of your agreement.
You retain ownership of your restaurant data and customer information. By using our services, you grant metronovae a licence to process, analyse, and generate insights from your data solely for the purpose of providing our analytics services to you.
Any feedback, suggestions, or improvements you provide regarding our services may be used by metronovae without compensation or attribution.
Service fees are charged according to your selected plan and billing cycle. Payment is due in advance for each billing period. We accept major credit cards and bank transfers in Euros (EUR). Late payments may result in service suspension or termination.
All fees are exclusive of applicable taxes, which you are responsible for paying. We reserve the right to modify our pricing with 30 days' notice to existing customers.
While we strive to maintain high service availability, we do not guarantee uninterrupted access to our services. Scheduled maintenance, updates, and unforeseen technical issues may temporarily affect service availability. We will provide reasonable notice of planned maintenance when possible.
To the maximum extent permitted by law, metronovae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.
Our total liability to you for all claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to metronovae in the twelve months preceding the claim.
We provide our analytics services "as is" without warranties of any kind, either express or implied. We do not warrant that our services will meet your specific requirements or that they will be error-free or uninterrupted.
You agree to indemnify and hold harmless metronovae, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).
These Terms shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the Portuguese courts, specifically the courts of Lisbon.
For customers located in other EU member states, you may also bring proceedings in the courts of your habitual residence for matters relating to consumer protection laws.
Either party may terminate the service agreement with 30 days' written notice. We may terminate your access immediately if you breach these Terms or fail to pay applicable fees.
Upon termination, your access to our services will cease, and we will provide you with a final export of your data in a standard format within 30 days. We may retain certain information as required by law or for legitimate business purposes.
Termination does not relieve you of any payment obligations incurred prior to termination.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our service platform at least 30 days before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the modified Terms.
If you do not agree to the modified Terms, you may terminate your service agreement in accordance with the termination provisions above.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.
If you have questions about these Terms of Service, please contact us: