Data Privacy Policy

Introduction

metronovae S.A. ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website metronovae.pro and use our restaurant customer loyalty analytics services.

Data Controller Information

The data controller responsible for your personal information is:

• Company: metronovae S.A.
• Registration Number: 718293528
• Address: Praça do Comércio 212, 1086-092 Lisbon, Portugal
• Email: privacy@metronovae.pro
• Phone: +351 214 298 281

Data We Collect

We may collect and process the following categories of personal data about you:

Information You Provide Directly

When you use our services or contact us, we collect data that you provide directly, including:

• Contact information (name, email address, phone number)
• Restaurant business information (restaurant name, location, number of locations)
• Communication preferences and marketing consents
• Any information you provide in enquiry forms or correspondence

Technical Information

When you visit our website, we automatically collect certain technical data, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage data and analytics information
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for the following purposes, based on our legitimate business interests and legal obligations:

Service Provision

We use your data to provide our restaurant analytics services, including:

• Processing your enquiries and providing customer support
• Setting up and maintaining your analytics dashboard
• Delivering technical support and system maintenance
• Processing payments and managing billing

Communication and Marketing

With your consent, we may use your information to:

• Send you information about our services and updates
• Provide marketing communications about relevant analytics solutions
• Invite you to industry events or webinars
• Conduct customer satisfaction surveys

Website Improvement

We analyse website usage data to improve our services and user experience, ensuring our platform meets the needs of restaurant operators across Europe.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookies
• Contract: To fulfil our contractual obligations when providing analytics services
• Legitimate Interests: For business operations, website improvement, and customer service
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or business asset transfers
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected:

• Customer Data: For the duration of our business relationship plus 7 years for legal and accounting purposes
• Marketing Data: Until you withdraw consent or we determine it is no longer relevant
• Website Analytics: Typically 26 months for Google Analytics data
• Legal Compliance: As required by applicable laws and regulations

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Children's Privacy

Our services are intended for business use and are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Privacy Officer: metronovae S.A.
• Email: privacy@metronovae.pro
• Phone: +351 214 298 281
• Address: Praça do Comércio 212, 1086-092 Lisbon, Portugal

Supervisory Authority

You have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data in accordance with applicable laws.